We want you to feel confident and comfortable in your TidalFit gear. Please review our return guidelines to ensure a smooth experience.
- Return Eligibility: Items are eligible for return or exchange within 7 days of delivery if they are received in a damaged or defective state.
- Condition of Items: For health and safety reasons, all items must be returned in their original, unused, and pristine condition, with all hygienic liners and original tags intact.
- Reporting Issues: Please inspect your order upon delivery. Any issues must be reported within 24 hours with photographic evidence.
- Process: Contact our support team with your order number. Once our team verifies the condition of the item, we will guide you through the return or exchange process.
- Refunds: Approved refunds are processed within 10-15 working days via your original payment method (Bank Transfer, EasyPaisa, or Store Credit).
- Non-Returnable Items: Items that have been worn, laundered, or have had their hygienic seals removed are strictly non-returnable.